Terms of sale
The small print for collection orders, gift boxes, catering and vending hosting. Last updated 2 November 2026.
1. About us
These terms apply to orders placed with Ovenlark, Unit 3, Tinsmith Yard, Kelham Island, Sheffield S3 8RW. Contact us at hello@ovenlark.co.uk or on 0114 496 0372.
2. Collection orders
Sending the collection form is a request, not a contract. Your order is confirmed when we e-mail you to say so. You pay in the shop when you collect. If you can’t make it, please let us know before 4pm the day before; for orders of 60 cookies or more that we’ve already baked, we may ask you to pay for them even if they aren’t collected.
Orders not collected by closing time are kept until the end of the day and then offered to our food share partner.
3. Business, gifting and catering orders
We’ll send a written quote. Your order is confirmed when you accept it in writing. We invoice after delivery on 14-day terms unless agreed otherwise. Orders over £1,000, and repeat orders from accounts with overdue invoices, may need a 50% deposit.
You can cancel without charge up to five working days before the delivery date. After that we may charge for ingredients and any printed packaging already produced. Printed sleeves and logo-stamped cookies are made to order and can’t be cancelled once printing has started.
Posted gifts are sent by tracked 48-hour service. If a box arrives damaged or doesn’t arrive within five working days of dispatch, tell us within seven days and we’ll replace or refund it.
4. Allergens
We list allergens for every product on our labels, in the shop and on our allergen page. All our products are made in a kitchen that handles peanuts, tree nuts, wheat, oats, milk, egg, soya and sulphites, and may contain traces of any of them. It’s your responsibility to tell us about any allergy when you order for other people, and to pass our allergen information on to them.
5. Freshness and quality
Our cookies are baked without preservatives and are best eaten within three days, or by the best-before date on the label. If something isn’t right, bring it back or e-mail us with a photo and we’ll put it right.
6. Vending
Hosting a vending machine is covered by a separate host agreement, which we send before installation. Refunds for vending purchases that fail are handled by e-mail to vending@ovenlark.co.uk.
7. Prices
Prices on this website are in pounds sterling and include VAT where it applies. We may change prices from time to time; the price that applies is the one confirmed in your order e-mail or quote.
8. Liability
Nothing in these terms limits your statutory rights as a consumer. We are not liable for losses that weren’t foreseeable when your order was placed, or for business losses where you buy as a business, beyond the value of the order concerned.
9. Law
These terms are governed by the law of England and Wales.