Frequently asked questions

Tuesday to Friday 8am to 4pm, Saturday 9am to 4pm and Sunday 10am to 2pm. We’re closed on Mondays. Full details, including Christmas hours, are on the shop page.

Yes. Use the collection order form by 2pm and we’ll have them boxed from 10am the next day we’re open. For up to 12 cookies on the same day, just ring the shop.

When you collect, by card, phone or cash. We don’t take payment online.

Not day to day. We do post gift boxes and Christmas tins anywhere in the UK; see seasonal or gifts for details.

They’re best on the day and very good for two more days in an airtight tin. Ten seconds in the microwave or three minutes in a warm oven brings them back to life. Boxed cookies have a five-day best-before date.

Yes, baked cookies freeze well for a month. Even better, buy our frozen dough and bake them fresh: 175°C fan, 13 to 15 minutes, straight from the freezer.

No. Our kitchen handles peanuts, almonds, pistachios and hazelnuts every day. Cookies without nuts in the recipe may still contain traces. Please read our allergen policy.

We have two cookies made without gluten-containing ingredients: Chocolate Chunk and Almond & Orange. Because we use wheat flour in the same bakehouse, we don’t call them gluten-free and they aren’t suitable for people with coeliac disease.

Midnight and Bramble Oat are on all year, and there’s a Vegan Mince Pie from late November. Every vending machine carries at least one vegan cookie.

Every boxed and wrapped cookie has a full ingredients label, and the shop keeps an ingredients folder on the counter. You can also e-mail hello@ovenlark.co.uk for any recipe.

Nothing. We install, stock, insure and maintain it. You provide the floor space and a 13A socket. See vending for the options.

Usually at least 60 on a normal day for our Compact machine, and 200 or more for the Tall one. Smaller sites can sometimes share a route stop; ask us.

Sorry about that. E-mail vending@ovenlark.co.uk with the machine number (on the sticker by the card reader), the time and the last four digits of your card. We’ll refund you within three working days.

Most are inside workplaces, so no. The machine by our yard gate on Tinsmith Yard is open to everyone, 24 hours a day.

There’s no minimum for plain boxes. Printed sleeves start at 30 boxes and logo-stamped cookies at 100.

For delivery by Friday 18 December, place your order by Friday 4 December. Earlier is always better for big orders with printed sleeves.

Our frozen dough goes anywhere in mainland UK by chilled courier. Fresh daily deliveries cover Sheffield, plus Rotherham and Chesterfield twice a week. See wholesale.

No, we only make cookies (and the odd blondie). We do make cookie favours and cookie tables for weddings and parties; use the quote form.